Terms

Privacy Policy


Do you hate getting bombarded by hundreds of emails filled with useless marketing dribble?

We sure do! And we refuse to be a part of it.

We won't share any of your personal information with anyone but the freight and payment companies necessary to ship your stuff. Period.


Terms of Usage


Do you hate legal Mumbo Jumbo? So do we. So let's just keep it simple:


Copyrights


Everything on this site is copyrighted in one way or another. You can't copy or use anything from this site for commercial purposes or distribution and you can't modify or repost anything to another site unless you get our written approval or the approval of the people who own the copyright.


Prices


All prices are subject to change without notice.


No Warranties or Representations


The information on this site is provided "as is". That means without warranty of any kind, expressed or implied. While we believe the information is accurate, it may include errors or inaccuracies.


Product Variations


We constantly work to improve our products and reserve the right to make those changes without notice at any time in colors, decorations, specifications, models, and to discontinue certain models Colours and decorations of final products may vary somewhat from the photos on this site.

Refund Policy


We want you to be happy with any product you buy from us. If you have a problem with your order, here is how we will fix it:


Product Warranty Issues


If you are not satisfied with the performance of your product or suspect it is defective please take the following steps:

, contact us in one of the following ways

a) Email:enquiresdavecoleysemporium@virginmedia.com

b) Phone: 01702305470

We may be able to solve the problem by email or phone, or we may ask you to return the item.

 

That means we will also pay any related shipping costs.


Non-Warranty Issues

 

If you want to return your product for any other reason and it has been less than 30 days since your original purchase, here is how to proceed:

a) Contact us in one of the following ways to receive a Return Merchandise Authorization (RMA) number:

b) Email or.Phone:(leave a message)

Be prepared to give us your name, phone number, email address, order number and the reason you want to return the product.

We will contact you and provide an RMA number along with instructions of where and how to return the product. The product must be returned complete with all original parts and in good re-saleable condition.


IMPORTANT!!


Do not return anything without receiving approval and an RMA number. Our warehouse will refuse any shipment that does not have an RMA number clearly indicated.

Once we have received the return and verified the condition and details, you will have two options:

a) If you want to EXCHANGE for another product:

We will credit you the price of the product returned, less shipping cost, against the price of the new product. There will be NO re-stocking fee.

b) If you want to return your product for a REFUND:

We will either send you a cheque or issue a credit note for the price you paid for the product, less all shipping and less a 20% re-stocking fee.

IMPORTANT!! No credit note or refund will be issued until the returned item is received by us.


Shipping Damage

We package each order very carefully but once in a great while, shipping damage happens anyway. Here's what to do:


a) Give your package a good look when it arrives. If there is obvious damage, refuse the shipment and contact us by email or phone. We'll get a replacement out to you right away then we'll wrestle with the shipper.


b) If you are not sure about the damage and want to receive the shipment, make sure to note the damage on the shipping document before you sign for it. (If no signature is required, just make your notes and save them.) That way we can file a claim with the shipper later if needed. It is also helpful if you can take a photo of the outside of the package before you open it — just in case!


c) If you receive the package and then find internal damage, please contact us within 7 days of receipt to let us know. Otherwise the standard Non-Warranty return policies will apply.